If you need to cancel an order or change a size, item, quantity or shipping address, contact support@nailpressly.com<\/a> as soon as possible. Include your order number, checkout email, the exact change requested and a reachable reply address. A request is not confirmed until NailPressly replies with written confirmation.<\/p>\n We will try to accommodate a request while the order is still open and has not entered packing or carrier handoff. Changes may affect price, tax, shipping availability or delivery estimates. We will disclose any difference and obtain your agreement before charging an additional amount. We cannot guarantee a fixed cancellation window because preparation can begin at different times for different items.<\/p>\n Once an order is packed, handed to a carrier or otherwise no longer editable, a cancellation or address change may not be possible. We will tell you the current status and, where available, the carrier tracking details. If an order has shipped, a return request may be possible under the Returns, Exchanges & Refunds Policy<\/a>; do not refuse delivery or ship an item back without discussing the case with us first.<\/p>\n When a paid order is cancelled before shipment, the refund is due to reach the original payment method within 7 calendar days after we approve the cancellation. If a payment authorization was never captured, the provider may release it rather than posting a separate refund. Contact support@nailpressly.com<\/a> if the credit has not appeared by day seven so we can trace it.<\/p>\n Review your size selection, address and checkout total before placing an order. See Shipping & Delivery<\/a> and Payment Methods<\/a> for related information.<\/p>\n We can review requests to change a size, design, quantity, recipient name or address while the order remains editable. A change to an item may create a new total or require a new availability check; we will not silently substitute a product or charge a difference without your agreement. A change is effective only after we confirm it by email. If you send several messages, reference the same order number so the final instruction is clear.<\/p>\n After carrier handoff, the carrier may reject an address correction or interception request. We can still help you review tracking and return options. The 60-day return policy<\/a> remains available after delivery, including for a change of mind. If a package is returned as undeliverable, we will explain the available reshipment or refund outcome and any postage related to an address entered incorrectly at checkout.<\/p>\n Use Submit Ticket<\/a> or email support@nailpressly.com<\/a> rather than a social-media comment, which may not identify the order securely. Keep our written confirmation for your records. A refund after an approved cancellation is due to reach the original payment method within 7 calendar days. If no payment was captured, the provider may instead release an authorization. Contact us if the payment state remains unclear.<\/p>\n","page_type":"page","published_at":"2026-09-23T16:51:01+00:00","updated_at":"2026-09-23T16:51:01+00:00"}}Before fulfillment<\/h2>\n
After fulfillment begins<\/h2>\n
Approved cancellation and payment<\/h2>\n
What can be changed<\/h2>\n
When we cannot stop a parcel<\/h2>\n
Support and record of your request<\/h2>\n