Returns, Exchanges & Refunds Policy
Contact [email protected] within 60 days after delivery to request a return, exchange or resolution for a wrong, damaged or defective item. This policy applies to purchases made directly from NailPressly. Please do not mail an item until we have reviewed the request and supplied return instructions. Nothing here limits rights that cannot be excluded by applicable law.
Eligible returns
Every NailPressly product may be submitted for return within 60 days of delivery, including opened press-on nails and nail care items. Keep any remaining pieces, accessories and packaging so we can identify the item and assess its condition. Opened or used personal-use products will not be resold. We may discuss a proportional refund only when parts are missing or substantially consumed, and will explain the amount before processing; a wrong, damaged or defective item is assessed for a full remedy regardless of whether it was opened to discover the problem. A material mismatch with the published item details should be reported.
How to request help
Email [email protected] with your order number, product name or SKU, delivery date, the issue and the outcome you prefer. For a damaged, wrong or incomplete item, include clear photos of the item, the packaging and shipping label. For a size issue, include the selected size and a photo showing the fit or measurement concern if available. We may ask for additional information needed to verify the order. Do not send payment-card details. We will reply with next steps, a return address if a return is required, and any available replacement option.
Return shipping and fees
There is no restocking fee for an approved return. For an eligible change-of-mind or size-choice return, the customer pays return postage unless we agree otherwise in writing. If we shipped the wrong item or confirm a product defect or transit damage, NailPressly will cover the reasonable return shipping we authorize or provide another appropriate resolution. Use a trackable service when returning an item; we cannot treat a parcel as received until it reaches the address in our instructions.
Exchanges and refunds
Exchanges depend on available inventory. If a replacement is unavailable, we may offer a refund to the original payment method instead. Once an approved return is received and inspected, or a no-return resolution is approved, the refund is due to reach the original payment method within 7 calendar days of approval. If it has not appeared by then, contact us and we will trace the payment with the provider. The original outbound shipping charge is generally not refunded for a change-of-mind return; it is included when we are correcting our error or when required by law. We will explain any partial refund before processing it.
For orders not yet shipped, see our Cancellation Policy. For delivery issues, see Shipping & Delivery. You can also submit a support request.
1. Wrong, damaged, defective or incomplete item
Tell us what you ordered and what arrived. Include the order number, selected variation/SKU, a photo of the shipping label and clear images showing the defect, wrong design, missing pieces or transit damage. If size is the issue, include the size selected and any measurements that help us compare the item with the listing. A verified error can be resolved through a replacement, exchange or full refund, including the original outbound shipping charge where applicable. We cover reasonable return shipping that we authorize for our error. Opening a package to discover a defect does not forfeit your right to ask for help.
2. Change of mind, selected size or appearance
You may request a return within 60 days even when the item is not defective. Explain the reason, the items you wish to return and whether the package was opened or used. Return shipping is paid by the customer for a change of mind or a size that matches the variation selected at checkout. We do not charge a restocking fee. We will review the received contents and tell you before any deduction for missing or substantially consumed components. A minor difference caused only by screen display or lighting is not automatically a defect; a material difference from the listing will be reviewed as an accuracy issue.
3. Lost or undelivered order
If tracking has stopped or shows delivery but you cannot locate the parcel, check the address and nearby delivery areas and then contact us. Provide your order number, the delivery address on the confirmation and the tracking link if one was issued. We will investigate with the carrier. A confirmed loss or our address/packing mistake will be resolved with a replacement or a refund. For an address entered incorrectly at checkout, we will explain the carrier result and any cost before arranging another shipment.
4. Return instructions and inspection
Do not send a parcel to an address found online or to a carrier’s return center without our written instructions. We will provide the return address or a no-return resolution after reviewing your request. Include the order number inside the parcel and use tracking so both sides can verify delivery. After receipt we inspect the item against the request and send an email confirming approval, a proposed partial amount or the reason for any refusal. You may reply with additional evidence if you disagree. We will never require you to waive statutory rights to submit a claim.
5. Seven-day refund and exchanges
For an approved refund, the money is due to reach the original payment method within 7 calendar days after approval. We will send a confirmation identifying the amount and transaction when available. If you have not received the credit by day seven, email [email protected] so we can trace it; do not send full card details. An exchange is subject to the replacement size or design being in stock. If it is unavailable, you may choose another item at an agreed price or receive a refund. The same 60-day request window applies to all products in this store.