Shipping & Delivery Policy

We want the shipping cost and destination to be clear before you place an order. NailPressly currently offers checkout shipping to eligible United States addresses. The shipping method and final charge shown at checkout control the order; if your address is not accepted or no shipping method appears, contact [email protected] before trying to order. We do not currently advertise a guaranteed dispatch or delivery date.

Order preparation and delivery

After an order is accepted, we review the selected item, size, quantity and delivery address, then prepare the parcel for the carrier. Processing time may differ between ready-to-ship items and items that need preparation. Any delivery estimate communicated for an order is an estimate, not a guaranteed arrival date. Weekends, holidays, address problems, weather and carrier disruption can change the timing. If a specific arrival date matters, ask us before ordering.

Shipping charges, taxes and destinations

The applicable shipping charge and any tax collected by the checkout are displayed before the final payment step. A shipping method may be unavailable for some addresses or products. We do not promise international shipping, express service, PO box delivery or military-address delivery unless the checkout explicitly offers that option. We do not add an undisclosed handling fee after checkout.

Tracking and delivery questions

When a carrier tracking number is available, it will be sent in an order update. A label can be created before the carrier’s first scan, so tracking may take time to show movement. Check your tracking link and order tracking guidance. If a parcel is past the estimate provided for your order, or tracking appears stalled, send us your order number and checkout email so we can investigate with the carrier.

Addresses, failed delivery and damaged parcels

Please check the recipient name, street address, apartment number and ZIP code before ordering. Email [email protected] immediately if a correction is needed; once packing or carrier handoff begins, changes may not be possible. If a parcel is returned as undeliverable, we will review the carrier result and explain any available reshipment or refund option before charging you again. If the package arrives visibly damaged, keep the packaging, photograph the label and the item, and contact us under the Returns & Refunds Policy.

Questions before purchase? Visit Contact NailPressly or email [email protected] with the product SKU and delivery ZIP code.

When an item is out of stock or needs more preparation

If an item or the size selected cannot be prepared after an order is accepted, we will contact you using the checkout email with the available choices. You may accept a revised dispatch plan, choose an available substitute at an agreed price, or cancel the unavailable item. We will not substitute a size, color or design without your approval. If only part of a multi-item order can be sent, we will explain the split shipment and any shipping-charge effect before proceeding.

Delivered scans, missing parcels and carrier investigations

A carrier’s “delivered” scan does not always identify the exact place where a parcel was left. Check the delivery location, household members and building reception, then contact us with the order number if the package remains missing. We will review the address and tracking history with the carrier. If the package is confirmed lost or misdelivered due to our fulfillment or the carrier, we will offer a replacement where available or a refund. We will not require you to pay a second time for a verified shipping error that was not yours.

Partial, incorrect or damaged deliveries

For a missing item, wrong size or visible damage, keep the box and label and send clear photos of the contents and the affected item. We will compare them with the order record and explain whether a replacement, return or refund is appropriate. Report issues within the 60-day return window. Do not discard damaged contents until we confirm whether the carrier needs evidence. A customer-caused address error is handled differently from a carrier or packing error; we will explain any additional postage before reshipping.

Pre-order questions

Our checkout is the source for the shipping options currently available. A product listing, social post or previous order does not guarantee the same rate or delivery time for a new address. If no method appears, do not enter payment details elsewhere or send money directly to an unverified account. Ask [email protected] with the product SKU and ZIP code; we will confirm what can actually be fulfilled before you order.